SMS Healthcare is committed to protecting the privacy of the personal information and sensitive information which it collects and holds.
SMS Healthcare must comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), and other privacy laws (including the Health Records and Information Privacy Act 2002 (NSW)) which govern the way in which the organization hold, use and disclose personal information (including your sensitive information).
Health information is:
Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable:
Sensitive information means personal information or opinion about an individual’s:
Collection and use of personal information
Types of personal information collected by SMS Healthcare
SMS Healthcare collects information from you which is necessary to provide you with health care services or to enable you to participate in research studies. This includes collecting personal information such as your name, address, your health history, family history, past and current treatments, lifestyle factors, and any other information which is necessary to assist the health care team in providing appropriate care, or our research team in conducting its research.
SMS Healthcare collects information from you which is necessary to properly manage and operate its business. This includes collecting personal information such as your name, address, professional experience, qualifications and past employers, and any other information which may be necessary to appropriately conduct its business.
SMS Healthcare collects information from you which is necessary to assess and engage applicants. This includes collecting personal information such as your name, address, professional experience, qualifications, references and past employers, and any other information which is necessary to process your job application.
SMS Healthcare may offer opportunities for health practitioners to participate in educational events or seminars for the purpose of continuing professional development or community engagement. When you register for or attend an event, SMS Healthcare may collect your personal information for the purpose of providing the service and recording your attendance.
SMS Healthcare may disclose your personal information to third parties for the purpose of confirming your attendance at the event including the provision of attendance records or certification. With your express consent, we may use your information for other purposes such as including you on a marketing mailing list, research, to promote SMS Healthcare goods and services and to improve and personalize our service offerings.
How we collect personal information
We will usually collect your personal information directly from you, however sometimes we may need to collect information about you from third parties, such as:
We will only collect information from third parties where:
SMS Healthcare will only collect information which is necessary to provide you with health care services or appropriately manage and conduct our business.
How SMS Healthcare uses your personal information
SMS Healthcare only uses your personal information for the purpose for which it was collected by SMS Healthcare (primary purpose), unless:
For example, SMS Healthcare may use your personal information to:
Complete and accurate details
Where possible and practicable, you will have the option to deal with SMS Healthcare on an anonymous basis or by using a pseudonym. However, where we are providing health services to you we must be able to identify you using your full name and date of birth as risks to patient safety occur when there is a mismatch between a given patient and components of their care, whether these components are diagnostic, therapeutic or supportive. This is a requirement of the National Safety and Quality Health Service Standards, which SMS Healthcare must comply with.
If the personal information you provide us is incomplete or inaccurate, or you withhold personal information, we may not be able to provide the services or support to you are seeking, or deal with you effectively. This may occur where you have dealt with us on an anonymous basis or by using a pseudonym.
SMS Healthcare uses camera surveillance systems (commonly referred to as CCTV) for the purposes of maintaining safety and security of its patients, personnel, visitors and other attendees. Those CCTV systems may also collect and store personal information and SMS Healthcare will comply with all privacy legislation in respect of any such information.
SMS Healthcare will manage patient information in accordance with, and comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), and other privacy laws (including the Health Records and Information Privacy Act 2002 (NSW)) which govern the way in which the hospital holds, uses and disclose personal information (including your sensitive information).
Disclosing your personal information
SMS Healthcare will confine its disclosure of your personal information to the primary purpose for which that information has been collected, or for a related secondary purpose. This includes when disclosure is necessary to provide services to you, assist us in running our facility, or for security reasons.
We may provide your personal information to:
Disclosure to External Service Providers
Where permissible under the privacy laws we may disclose personal information to third parties who provide services to you or to SMS Healthcare and who may use, process and store that information overseas. For example, where your private health insurer is located overseas we may need to provide your personal information to the private health insurer in the country in which it is located.
Data storage, quality and security
Data quality: SMS Healthcare will take reasonable steps to ensure that your personal information which is collected, used or disclosed is accurate, complete and up to date.
Storage: All your personal information held by SMS Healthcare is stored securely in either hardcopy or electronic form, and may be stored at an offsite storage location contracted to SMS Healthcare.
Data security: SMS Healthcare strives to ensure the security, integrity and privacy of personal information, and will take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. SMS Healthcare reviews and updates (where necessary) its security measures in light of current technologies.
Online transfer of information: While SMS Healthcare does all it can to protect the privacy of your personal information, no data transfer over the internet is 100% secure. When you share your personal information with SMS Healthcare via an online process, it is at your own risk.
Accessing and amending your personal information
You have a right to access your personal information which SMS Healthcare holds about you. If you make a request to access your personal information, we will ask you to verify your identity and specify the information you require.
You can also request an amendment to any of your personal information if you consider that it contains inaccurate information.
Chief Executive OfficerSMS HealthcareSuite 102, Level 180 William StreetWoolloomooloo NSW 2011
Ph: 1300 001 767
While SMS Healthcare aims to meet all requests to access and amendments to personal information, there may be some instances where SMS Healthcare is unable to do this where it may adversely affect your health and safety or the safety of others.
Subject to applicable laws, SMS Healthcare may destroy records containing personal information when the record is no longer required.
You can lodge a complaint with or contact our Privacy Officer on the details above or directly with the Office of the Australian Information Commissioner. Full contact details can be found on the website www.oaic.gov.au.
Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth)
Health Records and Information Privacy Act 2002 (NSW)
Office of the Australian Information Commissioner www.oaic.gov.au